Terms of Service

Last updated 20th October 2025.

"Ladoomail" means Ladoomail Limited, company number 08605135 registered in England and Wales, also referred to as "we" or "us" in these terms and conditions.

We endeavour to provide a service that we are proud of and that you are happy with, but if you have sent or received a Ladoomail box and have any issues, please email enquiries@ladoomail.com right away. We will do our very best to get back to you within 24 hours, and to put things right.

Your mithai is made fresh to order, therefore we take payment when you place your order rather than at the time of dispatch. We are not able to accept an order until we have checked and approved it, and if there is a problem we will be in touch within three working days.

Our third party PCI compliant payment gateway, Squareup Europe Limited takes secure payments on our behalf so that we do not have to handle any of your payment information.

We run special offers from time to time which are to be used independently, not in combination. By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence.

We will always aim to dispatch your parcels in time to arrive on your chosen delivery date. If for any reason we are unable to do this, we will email to offer you a different product, a later delivery date, or a refund.

All orders are to be paid in full upon confirmation. Production will not start until payment is received — late payment may affect delivery dates. If you wish to cancel your order, please note the following: if an order is cancelled more than 60 days in advance of the agreed dispatch date, a 75% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days' notice before the agreed date of dispatch.

We will periodically provide seasonal offers via our newsletter and in our brochures. These are valid online at www.ladoomail.com unless stated otherwise. These will be valid for a limited time only, please refer to the relevant expiry date. Discount will be provided once the stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude charitable collections, bespoke orders and corporate orders unless stated otherwise. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Most of our deliveries are handled by Royal Mail, with a 48hr Tracked service. 94% of Royal Mail parcels arrive the very next day but some can take an extra day and therefore it is not a guaranteed service. Unfortunately we are not able to take responsibility for any Royal Mail delays. If there are any problems, we will do our best to let you know as soon as we can. Royal Mail categorises a parcel as 'lost' if it still hasn't been delivered after 15 working days. If your parcel has still not arrived after this time, we will offer you a refund or send your parcel out again. Please note that if no one is available to receive your order the items will be returned to us and any attempts to send your parcel again will be subject to further packaging and postage charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.

We reserve the right not to send a message that may contain offensive and/or inappropriate content.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make the notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This notice applies to all information collected or submitted on the Ladoomail website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

We do not capture any payment information from you directly - our third party PCI compliant payment gateway, Squareup Europe Limited, takes secure payments on our behalf.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Email address
Phone number

By entering into agreement with us when you place an order, you have consented to the use of your data. You may ask us at any point not to share your information with third parties for this purpose by contacting us at enquiries@ladoomail.com. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We may use "cookies" for administrative purposes such as cataloguing traffic patterns throughout the site and can use a "cookie" to assign a "User ID" for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer —but not you— to our servers when you visit our site. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer. Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren't usable for identifying individuals, these advertisers will never know who you are, and we will not reveal that information to them.

Should you have other questions or concerns about these privacy policies, please call us at send us an email at enquiries@ladoomail.com.

Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our products are perishable goods, we do not offer refunds in any other circumstances.